FIRESIDE CHAT | Navigating the Clinical AI Revolution: Quality, Safety, and the Role of Humans

David W. Bates, MD, MSc, Medical Director of Clinical and Quality Analysis, Information Systems, Partners HealthCare System and Chief, Division of General Internal Medicine and Primary Care, Brigham and Women’s Hospital; and Tejal Gandhi, MD, MPH, CPPS, Chief Safety and Transformation Officer, Press Ganey. Clinical AI is rapidly moving from pilot projects to scaled implementation across healthcare organizations. While early results show promise—from improved stroke identification to streamlined clinical documentation—critical questions remain about measuring true impact, ensuring patient safety, and defining the role of human oversight. Join us for a candid conversation exploring both the opportunities and challenges of clinical AI adoption, drawing lessons from our EHR implementation experiences to inform smarter, safer AI deployment.

Topics to be addressed:

• Real-world applications gaining traction: ambient AI documentation, clinical decision support, virtual care
• Measuring what matters: quantifying quality-of-care improvements beyond productivity gains
• The “human in the loop” challenge: Are we effectively overseeing AI systems?
• Unintended consequences and how to proactively identify them
• How AI can be used to improve patient safety
• Balancing innovation with patient preferences and safety concerns
• Workforce implications: Automation, efficiency, and the changing role of clinicians

AI for safety leaders: How will emerging technology impact our daily work in healthcare?

The future of agentic AI: Why dashboards are dead and conversation is the new data

The potential of artificial intelligence to improve patient safety: a scoping review

Bipartisan Policy Center