ED Pilot Project to Address Opioid Abuse and Suicide Prevention at Bon Secours Mercy Health

Aliya Jones, MD Allan Austin Allen Tien, MD, MHS Aliya Jones, MD, Chair, Department of Behavioral Health, Bon Secours Baltimore Health System, Allan Austin, Senior Organizational Effectiveness Consultant and Allen Tien, MD, MHS, President and Chief Science Officer, mdlogix.  The ED Diversion program was designed to provide comprehensive screening and improved referral processes for high […]

Thinking Like a Brand: How to Build Loyalty in the Age of Digital Disruption

Thomas Selva, MD Amanda Hammel Dick Flanigan Thomas Selva, MD, CMIO, University of Missouri Health Care, Amanda Hammel, SVP & CIO, Memorial Hermann Health System, and Dick Flanigan, SVP, Cerner.  In an age of consumerism, new market entries and digital disruption, driving loyalty to your healthcare organization is more important than ever. Learn from three […]

The Untapped Potential of AI in Understanding Patient/Member Experiences

Tom Sullivan Tom Sullivan, Innovation Lead, Optum.  Call center voice data is a largely untapped resource among many healthcare organizations today.  In this session, Tom discusses how emerging AI technologies are being applied to voice and data at scale to truly transform customer experiences and their healthcare outcomes. Both health systems and health plans stand […]

How Henry Ford Health System is Changing to Succeed in Direct-to-Employer Contracting

Susan Hawkins, FACHE Chelsea Pollet Susan Hawkins, FACHE, Senior VP Population Health, and Chelsea Pollet, Director Direct-to-Employer Relationships, Henry Ford Health System.  In January 2019, Henry Ford launched a new, direct contracting relationship with General Motors for medical and surgical services.  This value-based contract applies to the salaried workforce members and dependents in the Detroit […]

Telehealth Services that Accelerate Program Maturity

Jay Backstrom Jay Backstrom, VP and Telehealth Practice Leader, Impact Advisors.  While many organizations have implemented telehealth over the years, some are realizing significant success while others are failing with low adoption and little to no realized benefits. The difference between success and failure is directly attributed to having a mature telehealth program with the […]

Utilizing Social Determinants of Health at Centura

Tamra Lavengood, RN, BSN, MSN Katie Korte Rodney Gardner, RN Tamra Lavengood RN, BSN, MSN, CPC+/SIM Coordinator Mercy Primary Care, Katie Korte, Community Health Advocate, and Rodney Gardner, RN, Care Coordinator, Centura Health.  Looking at a patient’s "Social Determinants of Health" has been gaining traction as a focus for whole person healthcare.  Rightly so; in […]

Changing Role of the CIO: How Successful IT Leaders are Leveraging IT innovation as Imperative to Growth

Ken Lee Carol Chouinard Ken Lee, SVP & CIO, Centura Health, and Carol Chouinard, VP,  Optum Advisory Services.  Historically, CIOs were limited to operating back-office applications; these days, CIOs and IT leaders are being asked to operate 24/7, mission-critical solutions. This is because technology downtime risks the organization’s reputation, financial performance, and ability to effectively […]

Feeding the Precision Health Genetics Pipeline: Specimen Acquisition to Data Storage at UCLA

Christopher Denny, MD, UCLA Health.  The UCLA Institute of Precision Health is currently engaged in an effort to genotype 50,000 patients each year for the next three years.  To accrue sufficient patient specimens, a workflow consisting of electronic universal consent followed by retrieval of remnant blood specimens, has been created.  Genotype data are processed into […]

How AI is Transforming Care Delivery at Partners

Kamal Jethwani, MD, MPH Kamal Jethwani, MD, MPH, Senior Director Innovation, Partners HealthCare Pivot Labs.  AI has transformed most aspects of how we live today. Healthcare systems are beginning to realize this potential and are trying to harness its power - but to what end? Should we leverage AI to increase efficiencies for mundane, repetitive […]

Opioid Abuse and Misuse: Pharmacy’s Role in Prevention, Monitoring and Management

Rebecca W. Chater, RPh, MPH, FAPhA Rebecca Chater, RPh, MPH, FAPhA, Director of Healthcare Strategy, Omnicell. In light of the scope of opioid abuse and misuse, this session explores the societal impact of opioid misuse, as well as system and patient-level solutions to improve management of opioids throughout the healthcare continuum. Rebecca reviews implementation of […]

Improving Depression Screening in Primary Care with Health IT at UCLA

Jessica Jeffrey, MD, MPH, Associate Director, Clara Lin, MD, Internal Medicine-Pediatrics Specialist and Physician Informaticist, and Rachel Linonis, MS, Director Digital Solutions, UCLA Division of Population Behavioral Health at the Semel Institute for Neuroscience and Human Behavior.  The high prevalence of under-recognized and costly behavioral health conditions, coupled with the rise of accountable care organizations […]

CommonSpirit as Worldwide Partner to Address Root Causes of Illness

Ji Im, MPH, Senior Director, Community and Population Health, CommonSpirit Health. Social and environmental factors have a profound effect on long-term health and well-being, with 60 percent of preventable deaths rooted in modifiable behaviors and exposures in the community. However, one challenge is identifying and connecting individuals to their respective needs for housing, nutrition, employment […]

Artificial Intelligence in Obstetrics: New Models to Prevent Poor Outcomes

Matthew Hoffman, MD, Marie E. Pinizotto Endowed Chair in Obstetrics & Gynecology, Christiana Care Health System, and Andrew Roberts, PhD, Data Scientist, Cerner. Drs. Hoffman and Roberts review the opportunity and collaboration that has developed to improve obstetrical care at Christiana Care Health System. They’ll describe the roles and limitations of current predictive models for […]

Behavioral Components of Shared Decision Making at Sentara

Jordan Asher MD Jordan Asher, MD, MS, SVP and Chief Physician Executive, Sentara Healthcare. Patient engagement through shared decision-making between providers and consumers of healthcare sounds so easy. However, there are a great number of behavioral characteristics that elevate the need to understand different dynamics that are in play. Dr. Asher discusses the behavioral components […]

IV Automation + Cloud Technology = Increased Patient Safety

Jeff Brittain PharmD, BCPS Mark Neuenschwander Jeff Brittain, PharmD, BCPS, Director Pharmacy Support Services, MUSC Health, and Mark Neuenschwander, Founding Director, THRIV.  Manual IV compounding is fraught with patient safety risks. Studies show one in ten IV preps have errors. Yet, just one in four health systems use IV workflow technology proven to significantly increase […]