ED EMR Deployment and Culture Change: Success Factors and Lessons Learned at Advocate HealthCare
ED EMR Deployment and Culture Change: Success Factors and Lessons Learned at Advocate HealthCare
Douglas A. Propp, MD, MS, FACEP, FACPE, Medical Director/Department Chair, Emergency Dept. and Medical Director Clinical Informatics, Advocate Lutheran General Hospital. Dr. Propp describes guiding principles and tactics for "non-incremental culture change" to occur in the context of ED automation. Measured results in satisfaction, safety, quality and efficiency are discussed, as well as unexpected challenges, […]