Good Usability: Taking the Guesswork Out of Designing Patient Extranets
Kate Peterson & Rebecca Ormsby, Usability Specialists, MasterCard International, O'Fallon, MO, describe how in 2002, Express Scripts - - a large pharmacy benefits management (PBM) company -- turned to this usability services group to test how its Web-based member portal could be made easier to use. A year later, after incorporating recommended changes, the Consumer […]