Findings: Evolution of Patient Experience in Healthcare
Findings: Evolution of Patient Experience in Healthcare
Liz Boehm, Experience Innovation Network Director, Vocera. To drive differentiation, loyalty, and growth, leading healthcare organizations are investing in the patient experience. To drive those patient experience efforts, healthcare organizations are appointing senior leaders, Chief Experience Officers (CXOs), who are responsible for creating sustainable system transformation that delivers optimal care to patients and families while […]