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The Untapped Potential of AI in Understanding Patient/Member Experiences
The Untapped Potential of AI in Understanding Patient/Member Experiences
Tom Sullivan Tom Sullivan, Innovation Lead, Optum. Call center voice data is a largely untapped resource among many healthcare organizations today. In this session, Tom discusses how emerging AI technologies are being applied to voice and data at scale to truly transform customer experiences and their healthcare outcomes. Both health systems and health plans stand […]