Beyond Patient Engagement:  Using Patient Engagement Data to Identify Gaps and Measure Process Improvements

Sara Laskey, MD, Chief Experience Officer, Metro Health, and Shara Cohen, JD, Senior VP, Client Experience, Emmi. Technology can be a powerful tool to enable providers to engage patients to be active partners in their care, but Cleveland-based MetroHealth System learned it could do much more.  MetroHealth initially implemented Emmi care transition solutions to help […]

Activity-based Costing Initiative at the University of Michigan

Andrew L. Rosenberg, MD, CIO, Michigan Medicine, University of Michigan, and Migdalia Musler, Associate CFO, University of Michigan Medical Group.  Healthcare providers and health systems may be at financial and other risk if they are unable to accurately determine costs for patients and their episodes of care, let alone how those costs compare to outcomes […]

Technology Organizational Transformation – What it is and How You Achieve it

Melissa Dill, Vice President, Ascension Information Services.  Technology has and will continue to play an important role in the way products and services are developed, delivered and used by their customers.  While healthcare tends to lag behind industry in adoption and delivery of new, innovative solutions, consumers are demanding that healthcare keep up with non-healthcare […]

Implementation of a Best in Class Central Service Center for Pharmacy at Advocate

Trac Pham, MS, RPh, MBA, Corporate Director of Central Service Center, Advocate Health Care.  Advocate Health Care has transformed the management and delivery of drugs throughout the health system with an aggressive and disciplined focus on standing up a central service center for pharmacy to reduce medication costs and improve pharmacy staff efficiency.  In just […]

Value-Based Care Tech Strategy v2017 at Mercy Health

J.D. Whitlock, VP, Enterprise Intelligence, Mercy Health.  Whether you are just starting your VBC journey, or are a mature ACO / CIN refining your technology strategy, we are all struggling with obtaining the right balance of VBC capabilities from our enterprise EHR, VBC vendor add-ons, and staffing. J.D. discusses IT management / strategy implications of […]

Big Data and Machine Learning in Healthcare: Actual Experience, Actual Results at Intermountain

Lee Pierce, Chief Data Officer, and Lonny Northrup, Sr. Medical Informaticist, Intermountain Healthcare.  With hundreds of vendors advertising the benefits of big data and machine learning for healthcare, it is challenging to separate claims from reality. Intermountain Healthcare shares examples of work they have done and work done by other leading healthcare systems that are […]

Community Outreach at Spectrum

Kenneth J. Fawcett, Jr, MD, VP Spectrum Health Healthier Communities.  Spectrum Health's Healthier Communities offers community outreach to vulnerable populations to improve health and reduce health disparities.  Infant mortality and adverse birth outcomes have been reduced by 50%; enhanced educational outcomes are supported through virtual health delivery augmenting onsite behavioral health, medical and dental services; […]

MACRA: Who Will Gain and Who Will Lose?

Erik Johnson, VP Value Based Care, Jay Hazelrigs, Jim Dolstad, Senior Director Actuarial Advisory, and Elena White, Optum.  Today's integrated health systems are increasingly engaged in Medicare risk management strategies, such as Medicare Advantage, MSSP, and MACRA. Strategies for managing risk in the Medicare population can cascade into commercial payer performance, and market competitiveness and […]

Immediate Access to Medical Images Saves Lives at Tampa General

Alexander Nieto-Avila, Imaging Systems Support Manager, Tampa General Hospital, and Lara Caldwell Stout, Director, Diagnostics, Nuance Communications. At Tampa General Hospital (TGH), the region's only Level I trauma center, radiologists and physicians treating the area's most critically ill patients are routinely faced with life or death decisions. For them, speed and information can literally make […]

MIPS & MACRA Proposed Rule: What’s Changed for 2018 and Beyond

Dan Golder, DDS, MBA, Principal Advisor, Henry Stokman, Principal, Jason Fortin, Senior Advisor, and Larry Katzovitz, Senior Advisor, Impact Advisors. This session examines the new proposed 2018 Medicare Quality Payment Program (QPP) rule for MIPS/MACRA (released 6-20-17) and its implications, providing not only a review of the rule's provisions, but also an in-depth examination of how those provisions […]

Telemedicine Solutions to Developing Workforce, Partners and Consumer Engagement at Avera

Jay Weems, Vice-President of Operations, Avera eCARE.  Avera Health journeyed into telemedicine in the early 1990s to assist the needs of the workforce and to better serve the population in rural and underserved communities.  Today, the telemedicine arm of the Avera Health system, Avera eCARE, has become an important solution to solve several complex healthcare […]

Customer and Provider Engagement and the Healthcare Experience

Urvi Shah, Manager, and Heather Nelson, Deloitte Consulting, LLP.  As customers' expectations continue to mature, healthcare organizations must be prepared to support changing expectations. Focusing on the patient experience has multiple benefits for healthcare organizations - financially, and more importantly, quality outcomes. Hear about what's most important to customers and how providers can address and […]

Partners Showcases Wearable Tech that Enables Hospital to Deliver Care at Home

David Levine, MD, MPH, MA, general internist and clinician investigator, Division of General Internal Medicine and Primary Care at Brigham Health and Harvard Medical School. Providing hospital-level care at home to acutely ill adults who would normally have been admitted to Brigham & Women's Hospital, one of the original founding members of Partners HealthCare, offers […]

A Population Management Strategy: Primary Care Pharmacy Services for the Complex Patient

L. David Harlow, III, BS, Pharm D, Assistant VP for Professional Services Clinical Pharmacy, Clinical Laboratory and Disease Management, Martin Health System. Dr. Harlow defines the significance of pharmacy services embedded in primary care that focuses strategically on Complex Multi-Comorbid patients with a history of therapeutic failure. This service leverages pharmacist talent in the context […]

Using Innovative Analytics to Manage Risk, Improve Patient Care and Lower Costs

Sam VanNorman, MS, CPHQ, General Manager Managed Analytics Programs (MAP), and Derek Pederson, MA, MBA, VP Medical Informatics Consulting, Optum.  See how innovative analytics helped to mitigate risks associated with diabetes severity, potentially avoidable ER visits, and palliative care across health systems.  Gain insights from three highly impactful case studies and see how advanced data […]