Measuring IT Impact on Operations

Pat Wise, Director EHR Initiative, HIMSS, and Doug Thompson, Senior Manager, FCG, present draft metrics and definitions for use in the upcoming IT Value Benchmarking project.  SI members are encouraged to participate in this important call to provide feedback on overall content as well as individual metrics and their definitions so that the ultimate benchmarking process meets your needs.  Data collection will occur in Q4-04 and case studies from high performing organizations will be presented in Scottsdale, Q2-05