WEBINAR | Scaling Patient Engagement: How AI Virtual Agents Are Expanding Capacity at Houston Methodist

Adam Meyers, Vice President of System Patient Access; Adam R. Silverman, MD, Chief Medical Officer; & Dana Marley, MHA, Client Success Manager, ActiumHealth. Houston Methodist is leveraging ActiumHealth’s AI-powered virtual agents to enhance patient communication and extend the capacity of its care teams. What began as a solution to improve inbound call handling—automating routine requests and freeing up staff time—has evolved into a powerful outbound outreach tool, engaging patients at scale and closing care gaps more effectively. Complementing this, the health system is also using QA automation capabilities to transform how patient interactions are monitored and optimized. By replacing manual call review with AI-driven insights, Houston Methodist has expanded its ability to ensure consistent, high-quality experiences—unlocking significant capacity and improving compliance. Join us to explore how this integrated AI approach is reshaping communication workflows and driving impact across the care continuum.