Building the Connected Care Team of Tomorrow- Virtual Care at University Hospitals

Brian Nelson, MHA, BSN, RN, Program Manager; and Lauren Yanus, BSN, BA, RN, CPN, Platform Lead, Veale Healthcare Transformation Institute, University Hospitals (UH) . Discover how UH is reimagining nursing care through its innovative Connected Care Team virtual nursing model. In this session, UH leaders will share how advanced video/audio technology, platform development, and nurse‑designed workflows are expanding clinical capacity, reducing workload burden, and improving patient outcomes.

Learn how virtual nurses support admissions, discharges, rounding, emergency department workflows, and continuous patient observation, returning valuable hours to bedside teams. The webinar will highlight early results, key lessons from whole‑hospital implementation, and what’s next as UH expands virtual care capabilities across service lines.

Attendees will leave with practical insights on building a scalable, high‑impact virtual nursing program that enhances safety, efficiency, and caregiver satisfaction.