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WEBINAR | Cleveland Clinic’s approach to Intelligent Automation

March 24, 2022, 1:00 pm - 2:00 pm CDT

Bob Gross, MBA, Senior Director of Revenue Cycle Transformation, Cleveland Clinic. Automation has continued to gain consideration and adoption across healthcare organizations as cost and margin pressures continue, with digital transformation becoming an imperative not only for future cost avoidance, but also for strategic advantage. However, many organizations have piloted Robotic Process Automation (RPA) and Intelligent Automation only to realize limitations and barriers that prevent their program from rapidly expanding, namely: lack of high-value opportunities identified, difficulty integrating with existing technology and process, and difficulty managing infrastructure, software, and data. The Cleveland Clinic’s approach has embraced continuous improvement and automation expertise, along with a rational implementation of new technology, optimization of enterprise systems, and caregiver engagement to break through these barriers and deploy a program with significant, measurable impact.

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