In today’s healthcare landscape, helping patients access the right information at the right time—or ideally, anticipating their needs in advance—is essential to smoothly navigating the complex healthcare system and ensuring they receive timely, effective care. Empowering patient-facing staff with cutting-edge technologies can be transformative, enabling seamless care coordination, delivering immediate insights from complex documents, and recommending next steps with precision.
Join David Jackson, VP of Healthcare Advisory at EXL, and Keri McCrensky, VP of Healthcare Digital Transformation at EXL, as they explore how AI-driven tools are revolutionizing patient coordination in real time. By automating manual tasks and providing actionable intelligence, these tools lead to quicker call resolutions and more efficient office visits, ultimately improving patient access and elevating the experience for both patients and healthcare staff.
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