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Prasad Dindigal, Vice President – Healthcare and Life Sciences, EXL Health. As healthcare organizations continue to shift to value-based models, it is essential that care management protocols are designed to guide patients to optimal outcomes. In the real world of siloed information, incomplete views of patient experience and lagging indicators, simply identifying at-risk patients and engaging with them effectively – let alone designing a strategy to change their behaviors – has historically been a challenge. Advances in real-world patient data analytics, conversational AI and digital engagement strategies have made it possible to execute highly personalized care management strategies that intervene earlier, engage deeper and nudge patients to the best possible outcomes. Join Prasad and learn how health plans and self-insured employers can use real-world patient data and powerful analytics to drive highly personalized care management programs tailored to their care management strategies. Prasad shares industry insights on how leveraging AI to analyze patient data and how AI-powered platforms and omni-channel engagement using behavioral science can deliver better outcomes and optimize the care management process to meet each patient’s unique needs.