WEBINAR / FIRESIDE CHAT | A Case for Digital Engagement: Trends and Challenges in Telehealth

Heidi West, Head of Healthcare, Zoom; and Bill Shickolovich, Senior Vice President, Optum.  Every healthcare organization learned something from the pandemic. Many learned how they would respond to crisis. Several learned agility in solving critical challenges. In this new phase, however, they are forced to explore new ways of doing business that allow them to meet shifting customer expectations, growing workforce challenges and emerging business goals.  In this webinar, presenter Bill interviews Heidi, discussing trends and challenges affecting patient experience processes and workflows, finance, workforce and technology investments, with a special focus on telehealth.  As healthcare organizations shift from short-term fixes to long-term solutions, their consumers have choices, and that digital strategy pays a huge part in an organizations ability to reinvest in innovation and growth.