WEBINAR | Seeking Clinical and Operational Excellence Through EHR Modernization at SSM Health

Saad Chaudhry, Chief Digital and Information Officer, SSM Health; Amy Rettler, SVP of Client Partnerships; Steven Redd, Director of Strategic Services; and Michelle Strawn, SVP of Strategic Services, Evergreen. SSM Health, a large, integrated Catholic health system serving communities across the Midwest and Southern U.S., embarked on a transformation to modernize its EHR and better operate as a unified enterprise. By combining a Refuel approach with a fresh implementation mindset, the organization focused on standardizing workflows at scale, reducing variation, and aligning the EHR to support a more consistent, system-wide operating model. Central to this effort was the establishment of a new governance structure that enabled enterprise decision-making while incorporating regional perspectives, improving alignment, accountability, and speed to decision. This transformation is not only driving operational efficiency and consistency but also creating a stronger, standardized foundation to support future capabilities, including advanced analytics, digital innovation, and AI.