Marc Johnson, CISO & Senior Advisor, Impact Advisors. The nature of business leans toward trying to operationalize the swiftest, most cost-effective solution to solve problems. Technology is often thrown at a problem without realizing the enormous cost of time and effort to implement it. Technical debt, ever-changing regulatory conditions, and other risks add to the challenge. Technology is only one part of the three-legged stool (People, Process, Technology). Learn how you can avoid excessive backend costs and ensure optimal adoption and functionality by building an IT Service Assurance program that ties your business and IT strategies and execution together.
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