WEBINAR | What is Consumerism, and How Do We Position Ourselves for Success?

Paul Crnkovich, Managing Director, and Dan Clarin, Managing Director, Kaufman Hall. In 2020, health systems launched or dramatically accelerated digital health capabilities in response to the COVID-19 pandemic and rapidly shifting consumer demand. However, momentum for the adoption of more consumer-friendly approaches to care has begun to stall. This webinar provides a comprehensive overview of key challenges and opportunities for health systems with regards to consumer-focused approaches to healthcare in the post-pandemic era, evolving consumer expectations, disruptive competitive threats, and key regulatory considerations.