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WEBINAR | Growing an Enterprise Contact Center and Maximizing Patient Relationships
WEBINAR | Growing an Enterprise Contact Center and Maximizing Patient Relationships
Hayley Feuerstein, Information Technology Manager, Yale New Haven Health System, and Sam Seering, Product Manager, Epic Cheers. In the early days of the COVID-19 pandemic, when CDC guidance was changing often, people were flooding hospitals and clinics with calls about symptoms, testing, isolation, and exposure, Yale New Haven Health System quickly developed a central contact […]