IT Infrastructure Library (ITIL)
Carol Chouinard, Director, and Jeff Hersh, Specialist Leader, Deloitte Consulting, LLP. IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL) process framework continues to be increasingly adopted at healthcare provider organizations as they rationalize and standardize their IT operations. ITSM is the foundation that IT builds on to provide consistent levels of services […]