Carol Chouinard, Director, and Jeff Hersh, Specialist Leader, Deloitte Consulting, LLP. IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL) process framework continues to be increasingly adopted at healthcare provider organizations as they rationalize and standardize their IT operations. ITSM is the foundation that IT builds on to provide consistent levels of services […]

Scott Dresen, Vice President of Enterprise Services, and Heather Strickland, Strategist, Spectrum Health. In the last 2-plus years, Spectrum Health's Technology and Information Services (TIS) has been on a path of proactively responding to a growing diverse user base, an impending CPOE rollout, an Ambulatory EMR implementation, and preparing for the possible acquisition and integration […]

Mike Smith, General Manager, Financial/Services Research and Lorin Bird, Strategic Operations Manager, Financial and Services Research, KLAS Enterprises, Orem, UT. Mike and Lorin share findings from recent KLAS research on business intelligence (BI) to answer questions such as who can provide an enterprise-wide BI solution? What benefits can be expected? Which solutions provide accurate, timely […]

Mike Wilson, Senior Director of Clinical Systems, Compuware, continues the conversation regarding the importance of optimal service delivery in achieving meaningful use. During this discussion, Mike looks specifically at how understanding your application performance, especially when there are outages, helps meet the regulations set forth by the ARRA. True meaningful use cannot be achieved until […]

Kent Gale, Chairman and Founder, KLAS Enterprises, Orem, UT. With stimulus deadlines looming ever closer, providers are looking to bridge gaps in their organization to get to full EMR with CPOE by enlisting the expertise, advice and staff of consulting firms. Using recent KLAS research, Kent answers provider questions, such as: Which firms are providers […]

Patrick Rossignol, Principal, Deloitte Consulting, LLP. We have just seen unprecedented activity in the Health Information exchange (HIE) area with the influx of funds by ONC and the impact of HITECH's meaningful use. Patrick presents ongoing developments and potential end points at each level and their cumulative impact: 1) The National Health Information Network (NHIN) […]

Debbie Carter, Banner Health. Housewide discharge went live at Banner with the focus of an interdisciplinary team discharge approach. Banner built functionality with CPOE in mind so the focus was on their six CPOE facilities, but implemented parts of the workflow throughout Banner to get the workflows solidified prior to CPOE conversions this year. They […]

Cyndie Lundberg, SNOMED Terminology Solutions (STS), a Division of the College of American Pathologists. The American Recovery and Reinvestment Act (ARRA) program includes $40 billion financial incentive payment program for hospitals that implement meaningfully use HIT and EHRs. Stage 1 rules related to meaningful use focus on electronically capturing health information in a standardized format […]

Matthew Bates, Senior Vice President, Products and Solutions, Healthcare, Thomson Reuters. The Meaningful Use Stage 1 requirements include 10 separate criteria that require some form of electronic exchange of health information between providers, public health, healthcare payers and patients. This session covers the MU criteria related to HIE technology and a framework for how to […]

Grant Wood, Senior IT Strategist at Intermountain Healthcare's Clinical Genetics Institute, and Samuel (Sandy) Aronson, Executive Director of IT for the Partner's Center for Personalized Genetic Medicine. In the Fall of 2009, Intermountain Healthcare's Clinical Genetics Institute and the Partner's Center for Personalized Genetic Medicine announced a technological breakthrough that may help lead to the […]

Erica Drazen, Managing Director for Emerging Practices, and Jordan Battani, Principal Researcher, Health Plans, CSC. While the most obvious impact of health reform is that 32 million more people will have coverage and create a surge in demand for care, there are other, less discussed provisions that health delivery organizations need to prepare for now.  […]

Mike Wilson, Senior Director Clinical Systems, Compuware. What does your hospital need to ensure that you are achieving meaningful use? Mike brings the series to a close with a look at tool functionality and best practices for determining how hospital IT delivers true quality service to the clinicians and all end users.