Aliza Koenigsberg, Administrative Director, Children's Service Line, Morgan Stanley Children's Hospital of NewYork-Presbyterian, Komansky Center for Children's Health, and Joseph McTernan, Director of Operations at Morgan Stanley Children's Hospital of NewYork Presbyterian/Columbia University Medical Center. Aliza and Joseph describe the NYP Children's Hospital’s interactive bedside program, which allows patients and families to communicate concerns or […]

Jason Hess, Research Director, KLAS Enterprises, Orem, UT. How deeply are physicians engaged in their ED system? Which solutions cover the ED from A to Z? What vendors/products are replacing legacy systems? Presentation and audio recording links available upon request. Contact the Scottsdale Institute at scottsdale@scottsdaleinstitute.org

Kathy Pereira-Ogan, RN, Director of Service Excellence and Patient Satisfaction, and Kristen Lindsey Project Leader for the Department of Information Services, Christiana Care Health System, Wilmington, DE.

Bryan Croft, Vice President of Operations, The Methodist Hospital, Houston, discusses the innovative ways Methodist is leveraging interactive technology to improve the patient experience. He explains how The Methodist Hospital engages patients in their own care by bridging gaps in communication and understanding between patients and caregivers. Ultimately, engaged patients improve patient satisfaction, clinical outcomes, […]

Nadia Fahim-Koster, MBA, CHPS, CISSP, Information Security Director, Piedmont Healthcare, Atlanta, and Cliff Baker, PricewaterhouseCoopers, describe the OIG Security Audit of Piedmont, lessons learned, and the related CMS Security Audits. Since the HIPAA Security Rule is enforced by CMS, not OIG, this rule provides CMS with broad discretion over enforcement decisions based on provider cooperation […]

Tim Zoph, Vice President and Chief Information Officer, Northwestern Memorial Healthcare, and David C. Classen, MD, M.S., CMO, CSC. The session outlines the experience of Northwestern Memorial Hospital with the Leapfrog CPOE Testing Standard and reviews the basic aspects of the standard. Dr. Classen and Mr. Zoph also outline NMH's experience as one of the […]