The Scottsdale Institute virtually convened 23 Chief Information Officers (CIOs) and other senior executives from 22 member organizations for its annual CIO Virtual Summit, sponsored and moderated by Impact Advisors on May 5, 2021. In sharing their experiences and solutions in navigating healthcare technology and data trends, these experts focused on identifying leadership priorities, embracing Digital Transformation, supporting ongoing diversity and equity efforts and showcasing IT value. Key talking points included:
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SI 2021 CIO Virtual Summit: Designing the Future, Defining the Boundaries

- The “forced learning” COVID engendered,
- Defining “Digital” in a way to garner understanding and support at numerous levels of leadership,
- Approaches to aligning IT, business and clinical goals and successful outcomes—including a switch to a product focus rather than an outdated project focus, and
- More accurately measuring and communicating the “IT value story.”

Summit Participants
Andrew Smith
President and Co-Founder, Impact Advisors
Andy Crowder, CHCIO, CDH-E
Chief Digital & AI Officer, Advocate Health
Ash Goel, MD, MS, MBA
SVP/CIO, Bronson Healthcare
Brent G. Snyder, Esq.
Executive Vice President, Revenue Cycle, Risk, and Technology
C. Lydon Neumann, CFCHE
VP, Impact Advisors
Carrie Damon
SVP and CIO, Centura Health
Craig Richardville, MBA, CHCIO
Chief Digital & Information Officer, Intermountain Health
Donna M. Roach, CHCIO, FCHIME, FHIMSS
CIO, University of Utah Health
Eric Yablonka
CIO and Associate Dean, Stanford Health Care and School of Medicine
Hans Keil, MBA
SVP and CIO, Beaumont Health
Heather Nelson, MHA
SVP and CIO, Boston Children's
Jason R. Joseph, MBA
Chief Digital and Information Officer, Corewell Health
Jeffrey S. Sturman
SVP, Chief Digital Officer, Memorial Healthcare System
Jon Goldberg
EVP and CIO, Edward-Elmhurst Health
Marcus B. Shipley
SVP, Chief Innovation and Information Officer, Trinity Health
Mark Zirkelbach
CIO, Loma Linda University Health
Michael A. Pfeffer, MD, FACP
Chief Information Officer, Stanford Health Care and Stanford School of Medicine
Patrick J. O’Hare
Former SVP Facilities and CIO, Spectrum Health
Peter Smith
CEO, Impact Advisors
Robert Eardley, MBA, CPHIMS
SVP, CIO, University Hospitals
Sanjeev Sah
VP and CISO, Centura Health
Scott Arnold
Executive VP and CIO, Tampa General Hospital
Tim Thompson
SVP and CIO, BayCare Health System
Tricia Julian
CIO, Baptist Health
Sponsor Participants
Andrew Smith
President and Co-Founder, Impact Advisors
C. Lydon Neumann, CFCHE
VP, Impact Advisors
Peter Smith
CEO, Impact Advisors
Agenda |
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| 10:00 am | 10:15 am | Welcome by Janet Guptill, Executive Director, Scottsdale Institute and Overview of Summit by Lydon Neumann, VP, Impact Advisors
Participant introduction/ground rules – Moderated by Lydon Neumann, VP, Impact Advisors Identify key issues to incorporate into the Agenda |
| 10:15 am | 10:20 am | Poll/Results – 5 minutes |
| 10:20 am | 11:05 am | Topic: Next Gen IT Leadership (strategies, skills, org structures)
Discussion Host: Trinity Health – Marcus Shipley, SVP, Innovation and CIO |
| 11:05 am | 11:10 am | Poll/Break – 5-minute break with poll |
| 11:10 am | 11:55 am | Topic: Defining Digital (what’s included, who’s involved, what’s the goal)
Discussion Host: Spectrum – Jason Joseph, SVP/Chief Digital & Information Officer |
| 11:55 am | 12:25 pm | Break for Lunch |
| 12:25 pm | 12:30 pm | Poll/Results – 5 minutes |
| 12:30 pm | 1:50 pm | Topic: Exceeding Expectations, Measuring Value – Telling the IT Story
Discussion Hosts: Ascension – Meghan Hendricks, VP University Hospitals – Robert Eardley, SVP & CIO |
| 1:50 pm | 2:00 pm | Wrap Up
Best Takeaways Next Steps |
Andy Crowder Ash Goel Brandon Gockley Brent Snyder Carrie Damon Craig Richardville David Hall Donna Roach Eric Yablonka Hans Keil Heather Nelson Jason Joseph Jeff Sturman Jon Goldberg Lisa Dykstra Marcus Shipley Mark Zirkelbach Meghan Hendricks Michael Pfeffer Patrick O’Hare Robert Eardley Sanjeev Sah Scott Arnold Tim Thompson Tricia Julian William Huang Andrew Smith Lydon Neumann Dan Golder Peter Smith Pete Smith Todd Hollowell
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