For over five years, the financial services industry has been engaged in digital transformation; physical banks and paper systems are being replaced by networked digital ecosystems during this “open banking” era of FinTech platforms, solutions and applications. COVID-19 accelerated healthcare’s digital transformation for similar reasons: to reset customer expectations, tackle regulatory complexity, streamline operations and provide touchless ways to triage patients and deliver virtual care.
Join Greg Carmichael, CEO, Fifth Third Bank who, as CIO, led that company’s digital transformation; and Tina Freese Decker, CEO, Spectrum Health, who’s navigated healthcare digital transformation since its beginnings in virtual care, as they parse critical similarities and differences to accelerate positive change.