WEBINAR | The Butterfly Effect of a Bad Billing Experience

Pat McCabe, Senior VP of Finance, Yale New Haven Health System, and Florian Otto, MD, DDS, PhD, CEO, Cedar. In healthcare, repeat business can hinge on the billing experience. That’s why 26% of consumers have left a negative review for their provider around unexpected costs or a frustrating process. So how can health systems create a financial experience so good it turns patients into promoters? Hear Yale New Haven Health System and Cedar analyze how a consumer-centric approach to billing can lead to better cash collections, patient satisfaction and patient loyalty.