IT Infrastructure Library (ITIL)

Carol Chouinard, Director, and Jeff Hersh, Specialist Leader, Deloitte Consulting, LLP. IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL) process framework continues to be increasingly adopted at […]

Spectrum IS Service Excellence

Scott Dresen, Vice President of Enterprise Services, and Heather Strickland, Strategist, Spectrum Health. In the last 2-plus years, Spectrum Health's Technology and Information Services (TIS) has been on a path […]

Business Intelligence

Mike Smith, General Manager, Financial/Services Research and Lorin Bird, Strategic Operations Manager, Financial and Services Research, KLAS Enterprises, Orem, UT. Mike and Lorin share findings from recent KLAS research on […]

IT Service Quality Delivered Meaningfully Part 4

Mike Wilson, Senior Director of Clinical Systems, Compuware, continues the conversation regarding the importance of optimal service delivery in achieving meaningful use. During this discussion, Mike looks specifically at how […]

HIE: Latest and Greatest Developments

Patrick Rossignol, Principal, Deloitte Consulting, LLP. We have just seen unprecedented activity in the Health Information exchange (HIE) area with the influx of funds by ONC and the impact of […]

Cerner Collaboration No. 23: Discharge Process

Debbie Carter, Banner Health. Housewide discharge went live at Banner with the focus of an interdisciplinary team discharge approach. Banner built functionality with CPOE in mind so the focus was […]

Meaningful Use: Implications for Standardized Languages

Cyndie Lundberg, SNOMED Terminology Solutions (STS), a Division of the College of American Pathologists. The American Recovery and Reinvestment Act (ARRA) program includes $40 billion financial incentive payment program for […]

Meaningful Use and HIEs

Matthew Bates, Senior Vice President, Products and Solutions, Healthcare, Thomson Reuters. The Meaningful Use Stage 1 requirements include 10 separate criteria that require some form of electronic exchange of health […]

Application Management Services What, Why, and Who For?

Tim Smith, Principal, and Chris Davis, Director, Healthcare Technology Practice, Deloitte Consulting, LLP. Tim and Chris discuss trends and perspectives on the evolution of outsourced application services for healthcare providers, […]