Cerner Collaboration No. 22: U of Missouri on M-Pages

Karl M. Kochendorfer, MD, FAAFP, Assistant Professor of Clinical Family and Community Medicine at the University of Missouri's School of Medicine, Director of Clinical Informatics in the Department of Family […]

Ultrasound and Digital Radiography: Core Imaging Components

Kirk Ising, Senior Research Manager, and Emily Crane, Manager, KLAS Enterprises, Orem, UT. Emily and Kirk, from the Medical Equipment / Medical Imaging team at KLAS, illustrate the developing imaging […]

Next Generation Clinical Desktop at Spectrum Health

Scott Dresen, VP of Enterprise Technology Services, Spectrum Health, and Rob Faix, Principal, Impact Advisors, share experiences and lessons learned regarding how Spectrum’s workstation standardization deployment strategy was developed and […]

IT Infrastructure Library (ITIL)

Carol Chouinard, Director, and Jeff Hersh, Specialist Leader, Deloitte Consulting, LLP. IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL) process framework continues to be increasingly adopted at […]

Spectrum IS Service Excellence

Scott Dresen, Vice President of Enterprise Services, and Heather Strickland, Strategist, Spectrum Health. In the last 2-plus years, Spectrum Health's Technology and Information Services (TIS) has been on a path […]

Business Intelligence

Mike Smith, General Manager, Financial/Services Research and Lorin Bird, Strategic Operations Manager, Financial and Services Research, KLAS Enterprises, Orem, UT. Mike and Lorin share findings from recent KLAS research on […]

IT Service Quality Delivered Meaningfully Part 4

Mike Wilson, Senior Director of Clinical Systems, Compuware, continues the conversation regarding the importance of optimal service delivery in achieving meaningful use. During this discussion, Mike looks specifically at how […]