Ultrasound and Digital Radiography: Core Imaging Components

Kirk Ising, Senior Research Manager, and Emily Crane, Manager, KLAS Enterprises, Orem, UT. Emily and Kirk, from the Medical Equipment / Medical Imaging team at KLAS, illustrate the developing imaging […]

Next Generation Clinical Desktop at Spectrum Health

Scott Dresen, VP of Enterprise Technology Services, Spectrum Health, and Rob Faix, Principal, Impact Advisors, share experiences and lessons learned regarding how Spectrum’s workstation standardization deployment strategy was developed and […]

IT Infrastructure Library (ITIL)

Carol Chouinard, Director, and Jeff Hersh, Specialist Leader, Deloitte Consulting, LLP. IT Service Management (ITSM) based on the IT Infrastructure Library (ITIL) process framework continues to be increasingly adopted at […]

Spectrum IS Service Excellence

Scott Dresen, Vice President of Enterprise Services, and Heather Strickland, Strategist, Spectrum Health. In the last 2-plus years, Spectrum Health's Technology and Information Services (TIS) has been on a path […]

Business Intelligence

Mike Smith, General Manager, Financial/Services Research and Lorin Bird, Strategic Operations Manager, Financial and Services Research, KLAS Enterprises, Orem, UT. Mike and Lorin share findings from recent KLAS research on […]

IT Service Quality Delivered Meaningfully Part 4

Mike Wilson, Senior Director of Clinical Systems, Compuware, continues the conversation regarding the importance of optimal service delivery in achieving meaningful use. During this discussion, Mike looks specifically at how […]

HIE: Latest and Greatest Developments

Patrick Rossignol, Principal, Deloitte Consulting, LLP. We have just seen unprecedented activity in the Health Information exchange (HIE) area with the influx of funds by ONC and the impact of […]

Cerner Collaboration No. 23: Discharge Process

Debbie Carter, Banner Health. Housewide discharge went live at Banner with the focus of an interdisciplinary team discharge approach. Banner built functionality with CPOE in mind so the focus was […]