WEBINAR | How to Use Human Centered Design to Reframe PX and Drive Positive, Sustainable Change
Joan Kelly, EdD, MS Ed, MBA, Partner, Strategic Consulting Services, Press Ganey. Top-tier healthcare organizations strive to continually improve the patient experience (PX). But the global pandemic has left caregivers burned out and hospitals short staffed. With employees underwater, your list of improvement goals just grows longer. Leveraging the principles of human-centered design, accelerate PX […]