Chris Stebbins, Vice President of Digital Transformation, Leah Schelin, SVP & General Manager, Clinical and Pharmacy Services, and Shashank Verma, Head of Global Digital CX, EXL Health. Crisis tend to accelerate macro trends especially for contact centers. The implementation of remote working, digital service services, ML, AI and messenger bots have been accelerated with COVID […]
Prasad Dindigal, Vice President – Healthcare and Life Sciences, EXL Health. As healthcare organizations continue to shift to value-based models, it is essential that care management protocols are designed to guide patients to optimal outcomes. In the real world of siloed information, incomplete views of patient experience and lagging indicators, simply identifying at-risk patients and […]
Aaron Warren, Vice President of Digital Growth; and Keri McCrensky, Vice President of Healthcare Digital Transformation, EXL Health. In the healthcare industry, there’s been a massive surge in the interest and usage of AI tools and technology, with a focus on moving the needle at any cost. But to achieve these goals, organizations need more […]
Jay Nambiar, Chief Technology Officer; Prashant Renu, VP, Healthcare Analytics; and Jen Novitski, MBA, BSN, RN, SAVP Provider Market Strategy, EXL Health. In today’s healthcare landscape, efficiency, quality of patient care, and revenue growth are paramount for provider success in a value-based care setting. Traditionally, providers did not receive data from payers; however, providers are […]
Join a conversation with Jen Novitski, MBA, BSN, RN, SAVP, Provider Market Strategy; and Keri McCrensky, VP of Healthcare Digital Transformation, EXL, as they examine the state of provider contact centers and look beyond traditional approaches of engaging patients to a more modern, enterprise approach. Jen and Keri also examine real use cases and case […]
In today’s healthcare landscape, helping patients access the right information at the right time—or ideally, anticipating their needs in advance—is essential to smoothly navigating the complex healthcare system and ensuring they receive timely, effective care. Empowering patient-facing staff with cutting-edge technologies can be transformative, enabling seamless care coordination, delivering immediate insights from complex documents, and […]
Keri McCrensky, VP of Healthcare Digital Transformation, EXL; Prashant Renu, VP, Healthcare Analytics, EXL. Explore how Agentic AI is transforming healthcare operations with data-driven solutions that foster stronger provider-payer relationships. Join EXL as they showcase how advanced AI, including customized Large Language Models (LLMs), can streamline workflows and improve communication and operational efficiency between providers […]
