George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, describes the changing demographics in America, and how healthcare organizations can design customer service to meet new consumer needs and gain competitive advantage. He reviews the exciting results achieved in customer service improvements, and the role of technologies in their strategy.
George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, and his team review the exciting results they achieved in customer service improvements, and the role of technologies in their strategy.
Gary Prala, Team Leader at CHRISTUS Health, Dallas, TX, will describe their approach to “Service Sigma”: a common, portable approach that is sustainable by people and technology. He will review results from the 12 hospitals using the redesigned process, including one teaching, one suburban and one rural facility, all with significant bottom line results.
Tom Wegert and Erica Drazen, Vice Presidents, First Consulting Group, review operational performance metrics and the use of these metrics in client organizations. We want to determine how many SI members would be interested in creating/collecting a common core set of metrics for the purpose of benchmarking and sharing best practices via an ongoing series […]
Dr. David Classen, Vice President, FCG, Associate Professor at University of Utah, and advisor to the IOM, Leapfrog Group and JCAHO, reviews his research and his personal observations on the status of this initiative in non-academic, research settings.
Dan Dietrich, MD, a family practice physician at Elmwood Family Care Clinic, Alegent Health, Omaha, NE; and Henry Zach, President, Health Data Card (HDC), discuss the results of a clinical study of 500+ patients using smart cards holding comprehensive healthcare data (demographics, insurance, immunizations, allergies, medications and next of kin). Data is secure, updateable by […]
David W. Bates, MD, MSc, and Chief, General Medicine Division, Brigham and Women's Hospital, Medical Director, Clinical and Quality Analysis, Partners HealthCare System, Inc., Professor of Medicine, Harvard Medical School and Chair, CPOE Advisory Group, Leapfrog Group, and Barbara Rudolph, PhD, Director, Leaps and Measures, Leapfrog Group, will host a discussion regarding potential standards for […]
The supply chain, which represents a third of a hospital's budget, presents enormous opportunities to reduce costs and increase efficiencies. In today's environment, evaluating ROI of implemented supply chain technologies is not only a good idea, its imperative to a hospital's financial success. Join Judy Rowe, Neoforma Vice President of Customer Success, and Jeff Solarek, […]
Tom Gavinski, Vice President, Allina Revenue Cycle, Allina Hospitals and Clinics, Minneapolis, MN, presents their revenue cycle transformation work and the dramatic bottom line results achieved.
“Meeting the Future: The Role of IT and Process Improvement”
Wayne Sparkes, Senior Project Administrator, Center for Innovation in Quality Patient Care, Johns Hopkins University School of Medicine and Hospital, Baltimore, MD, describes Hopkins’ Comprehensive Unit-based Safety Program. CUSP provides the framework for projects focused on patient safety and enhances the understanding and development of a culture of safety. Specifically he reviews the ICU Medication […]
In a thirty to forty-five minute teleconference you'll find out how to utilize information available to your organization, how to ensure that you are informed of teleconference sessions that are most relevant to you, learn who should participate in what sessions and how to get them involved, and how to have input into the development […]
James W. Noga, CIO, Massachusetts General Hospital and the Massachusetts General Physicians Organization, Partners HealthCare, Boston MA, reviews his published work on the risks and benefits of different approaches to procurement of IT and IT services.
Chris McCarthy, Human Resources, and Philip Kahn, CIO, St. Peter's Health Care Services, Albany, New York, and Erica Drazen, VP, First Consulting Group, Long Beach, CA, present the web-based self-staffing tool that has been in place at St. Peter’s for over 2 years, and the significant bottom line impact that it has had on satisfaction, […]
Bruce Bowers, Director, First Consulting Group, Long Beach, CA, offers perspectives on the current state of the IT Business Case for clinical systems. Topics will include Business Case modeling and use of the Business Case as a tool to guide successful deployment. Bowers will describe the ideal business case for advanced clinical systems, as well […]
