2003 Spring Conference
“Renovating Healthcare Delivery”
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2003 Fall Forum
MD Anderson Cancer Center
Status of CPOE in Community Hospitals
Dr. David Classen, Vice President, FCG, and advisor to the IOM, Leapfrog Group and JCAHO, reviews his research and his personal observations on the status of this initiative in non-academic, […]
Geisinger on Learning Management Systems: Needs Assessment and Selection
Jack Latshaw, Manager of Technology Education Services, Geisinger Health System, Danville, PA, presents their needs assessment and vendor selection approach for a Learning Management System. He describes how the learning/training […]
Healthcare IT Operations and Products Resource Guide: HIMSS Solution Toolkit
Learn how HIMSS Solutions Toolkit provides valuable healthcare IT industry research for a fraction of the price of traditional market research services. Sach Diwan, Director, Internet Product Development, at HIMSS, […]
HIMSS Solution Toolkit
Learn how HIMSS Solutions Toolkit provides valuable healthcare IT industry research for a fraction of the price of traditional market research services.
IOM Findings: Implications for Nursing
Carol Ann Cavouras and ChrysMarie Suby, Labor Management Institute.
Partners Signature Initiatives
Dr. Thomas Lee, MD, Medical Director, Partners HealthCare Physician Network, Partners HealthCare, Boston, MA, will present Partners major objectives for funding the infrastructure that will increase overall system value. He […]
Ambulatory ADE’s: Research Data and Opportunities for Prevention
Dr. Tejal K. Gandhi, M.D. M.P.H., Director of Patient Safety-Brigham and Women’s Hospital, Partners HealthCare System, Inc., Boston MA, reviews her NEJM published research study. She will describe the study […]
Customer Service: Award Winning Healthcare in the Age of the Mature Consumer
George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, describes the changing demographics in America, and how healthcare organizations can design customer service to meet new consumer needs and gain […]
Customer Service: Using Technology to Support Award Winning Improvement
George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, and his team review the exciting results they achieved in customer service improvements, and the role of technologies in their strategy.
Six Sigma Revenue Cycle Results at CHRISTUS Health
Gary Prala, Team Leader at CHRISTUS Health, Dallas, TX, will describe their approach to “Service Sigma”: a common, portable approach that is sustainable by people and technology. He will review […]
Performance Metrics: Measuring IT Impact on Operations
Tom Wegert and Erica Drazen, Vice Presidents, First Consulting Group, review operational performance metrics and the use of these metrics in client organizations. We want to determine how many SI […]
Status of CPOE in Community Hospitals
Dr. David Classen, Vice President, FCG, Associate Professor at University of Utah, and advisor to the IOM, Leapfrog Group and JCAHO, reviews his research and his personal observations on the […]
Patient-Focused Smart Card Results
Dan Dietrich, MD, a family practice physician at Elmwood Family Care Clinic, Alegent Health, Omaha, NE; and Henry Zach, President, Health Data Card (HDC), discuss the results of a clinical […]