Gary Prala, Team Leader at CHRISTUS Health, Dallas, TX, will describe their approach to “Service Sigma”: a common, portable approach that is sustainable by people and technology. He will review […]

Tom Wegert and Erica Drazen, Vice Presidents, First Consulting Group, review operational performance metrics and the use of these metrics in client organizations. We want to determine how many SI […]

Dr. David Classen, Vice President, FCG, Associate Professor at University of Utah, and advisor to the IOM, Leapfrog Group and JCAHO, reviews his research and his personal observations on the […]

Dan Dietrich, MD, a family practice physician at Elmwood Family Care Clinic, Alegent Health, Omaha, NE; and Henry Zach, President, Health Data Card (HDC), discuss the results of a clinical […]

The supply chain, which represents a third of a hospital's budget, presents enormous opportunities to reduce costs and increase efficiencies. In today's environment, evaluating ROI of implemented supply chain technologies […]

David W. Bates, MD, MSc, and Chief, General Medicine Division, Brigham and Women's Hospital, Medical Director, Clinical and Quality Analysis, Partners HealthCare System, Inc., Professor of Medicine, Harvard Medical School […]

Tom Gavinski, Vice President, Allina Revenue Cycle, Allina Hospitals and Clinics, Minneapolis, MN, presents their revenue cycle transformation work and the dramatic bottom line results achieved.

Wayne Sparkes, Senior Project Administrator, Center for Innovation in Quality Patient Care, Johns Hopkins University School of Medicine and Hospital, Baltimore, MD, describes Hopkins’ Comprehensive Unit-based Safety Program. CUSP provides […]

In a thirty to forty-five minute teleconference you'll find out how to utilize information available to your organization, how to ensure that you are informed of teleconference sessions that are […]

James W. Noga, CIO, Massachusetts General Hospital and the Massachusetts General Physicians Organization, Partners HealthCare, Boston MA, reviews his published work on the risks and benefits of different approaches to […]

Chris McCarthy, Human Resources, and Philip Kahn, CIO, St. Peter's Health Care Services, Albany, New York, and Erica Drazen, VP, First Consulting Group, Long Beach, CA, present the web-based self-staffing […]

Bruce Bowers, Director, First Consulting Group, Long Beach, CA, offers perspectives on the current state of the IT Business Case for clinical systems. Topics will include Business Case modeling and […]

Cindy Spurr, MBA, RN,C, FHIMSS, Corporate Director, Clinical Systems Management, Partners HealthCare System, Boston, MA, describes how the PHS Chief Nurse Council (CNC) works with Information Systems leadership to outline […]

Janice M. Whitehouse, Director, Community Healthcare Initiatives, General Motors, provides an overview of this methodology, its use and results within GM, and the GM supported initiative to bring Lean Manufacturing […]