Carol Ann Cavouras and ChrysMarie Suby, Labor Management Institute.

Dr. Thomas Lee, MD, Medical Director, Partners HealthCare Physician Network, Partners HealthCare, Boston, MA, will present Partners major objectives for funding the infrastructure that will increase overall system value. He will cover the strategic imperative, and review the five resulting funded initiatives: information system infrastructure, patient safety, quality metrics, disease management, and trend management.

Dr. Tejal K. Gandhi, M.D. M.P.H., Director of Patient Safety-Brigham and Women’s Hospital, Partners HealthCare System, Inc., Boston MA, reviews her NEJM published research study. She will describe the study data on 661 patients demonstrating the occurrence of ADE’s, and the severity, preventability, and causes. Dr. Gandhi will also discuss other significant ambulatory patient safety […]

George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, and his team review the exciting results they achieved in customer service improvements, and the role of technologies in their strategy.

George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, describes the changing demographics in America, and how healthcare organizations can design customer service to meet new consumer needs and gain competitive advantage. He reviews the exciting results achieved in customer service improvements, and the role of technologies in their strategy.

Gary Prala, Team Leader at CHRISTUS Health, Dallas, TX, will describe their approach to “Service Sigma”: a common, portable approach that is sustainable by people and technology. He will review results from the 12 hospitals using the redesigned process, including one teaching, one suburban and one rural facility, all with significant bottom line results.

Tom Wegert and Erica Drazen, Vice Presidents, First Consulting Group, review operational performance metrics and the use of these metrics in client organizations. We want to determine how many SI members would be interested in creating/collecting a common core set of metrics for the purpose of benchmarking and sharing best practices via an ongoing series […]

Dr. David Classen, Vice President, FCG, Associate Professor at University of Utah, and advisor to the IOM, Leapfrog Group and JCAHO, reviews his research and his personal observations on the status of this initiative in non-academic, research settings.

Dan Dietrich, MD, a family practice physician at Elmwood Family Care Clinic, Alegent Health, Omaha, NE; and Henry Zach, President, Health Data Card (HDC), discuss the results of a clinical study of 500+ patients using smart cards holding comprehensive healthcare data (demographics, insurance, immunizations, allergies, medications and next of kin). Data is secure, updateable by […]