Carol Ann Cavouras and ChrysMarie Suby, Labor Management Institute.

Dr. Thomas Lee, MD, Medical Director, Partners HealthCare Physician Network, Partners HealthCare, Boston, MA, will present Partners major objectives for funding the infrastructure that will increase overall system value. He […]

Dr. Tejal K. Gandhi, M.D. M.P.H., Director of Patient Safety-Brigham and Women’s Hospital, Partners HealthCare System, Inc., Boston MA, reviews her NEJM published research study. She will describe the study […]

George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, describes the changing demographics in America, and how healthcare organizations can design customer service to meet new consumer needs and gain […]

George Miller, CEO, Provena St. Mary’s Hospital, Kankakee, IL, and his team review the exciting results they achieved in customer service improvements, and the role of technologies in their strategy.

Gary Prala, Team Leader at CHRISTUS Health, Dallas, TX, will describe their approach to “Service Sigma”: a common, portable approach that is sustainable by people and technology. He will review […]

Tom Wegert and Erica Drazen, Vice Presidents, First Consulting Group, review operational performance metrics and the use of these metrics in client organizations. We want to determine how many SI […]

Dr. David Classen, Vice President, FCG, Associate Professor at University of Utah, and advisor to the IOM, Leapfrog Group and JCAHO, reviews his research and his personal observations on the […]

Dan Dietrich, MD, a family practice physician at Elmwood Family Care Clinic, Alegent Health, Omaha, NE; and Henry Zach, President, Health Data Card (HDC), discuss the results of a clinical […]

David W. Bates, MD, MSc, and Chief, General Medicine Division, Brigham and Women's Hospital, Medical Director, Clinical and Quality Analysis, Partners HealthCare System, Inc., Professor of Medicine, Harvard Medical School […]

The supply chain, which represents a third of a hospital's budget, presents enormous opportunities to reduce costs and increase efficiencies. In today's environment, evaluating ROI of implemented supply chain technologies […]

Tom Gavinski, Vice President, Allina Revenue Cycle, Allina Hospitals and Clinics, Minneapolis, MN, presents their revenue cycle transformation work and the dramatic bottom line results achieved.

Wayne Sparkes, Senior Project Administrator, Center for Innovation in Quality Patient Care, Johns Hopkins University School of Medicine and Hospital, Baltimore, MD, describes Hopkins’ Comprehensive Unit-based Safety Program. CUSP provides […]

In a thirty to forty-five minute teleconference you'll find out how to utilize information available to your organization, how to ensure that you are informed of teleconference sessions that are […]