SI 2022 Annual Conference: Face Your Future: Healthcare’s Digital Race

Location: Trailblazer Ballroom

Conference Registration Desk opens

Location: Northern Sky Terrace

Welcome Luncheon

Location: Trailblazer Ballroom

Welcome and Annual Report

We have turned the corner from aspirational to operational change. How do we run healthcare’s digital race now?

Location: Trailblazer Ballroom

Follow the Money: Fueling Healthcare’s Future

Keynote

How prepared are we for state and federal regulatory policies that impact funding? For capital-market tools like private equity, venture, hedge funds and investment banking or Fed monetary policy? How do we up our game in these areas?

Location: Trailblazer Ballroom

Reactor Panel: Follow the Money – Capital Markets

Private equity and venture capital investment in healthcare is at historic highs fueled by market interest in healthcare as a growing share of domestic and global GNP. This is further driven by a sector ripe for consolidation, transformation, and disruption. At the same time, health systems are pursuing their own investment strategies to find new sources of revenue, to diversify business models, and to disrupt themselves before they are victims of disruption. Our panel brings together seasoned leaders in the provider and investment sectors to discuss:

• Why is so much capital being deployed in healthcare?
• How do investors view the overall healthcare system and what are the key investable themes they are pursuing such as consumerism, value based care and associated risk arrangements, the promise of new analytical technologies such as AI, machine learning, blockchain, and other forms of advanced analytics?
• What are the critical success factors for investors and what are the lessons learned from failures?
• How can health systems best work productively with private equity and venture funds?
• Where have they decided to go it alone?
• What role does the changing national healthcare policy and reimbursement environment play in investment decisions?
• Where are investors headed next and why?

Break

Location: Trailblazer Ballroom

Panel: New Strategies and Partnerships for the Future

Possible Discussion Questions:

• How are you currently supporting population health management in the work you do?
• How will “population health” be managed in the future? What is required to deliver this vision at scale from a health system perspective?
• What are new partnership and collaboration strategies that you are deploying – or plan to deploy?
• How do you develop shared accountability for improving health outcomes and reducing health disparities across all the participants in a population health ecosystem (purchasers, providers, consumers)?
• What investments will be required by today’s health system to prepare for this new future in the way of technologies, organizational models, talent, etc.?
• What are alternative models for building tomorrow’s national healthcare system?

Location: Trailblazer Ballroom

Breakout Groups: Creative Solutions-Focused Problem-Solving Session

Create your own think tank: Join a mix of clinical, operational and financial peers to work collaboratively through scenarios calling for creative solutions (e.g., defining new partnership models to address workforce and primary care shortages, retaining consumer relationships for longer term relationship and loyalty, or balancing consumer wants vs. clinical expertise to guide care).

Location: Northern Sky

Welcome and Networking Reception/Dinner

Spouses and Guests Welcome

Location: Cushing Room

CEO Breakfast (invitation only)

Location: Trailblazer Terrace

Continental Breakfast

Location: Trailblazer Ballroom

Reimagining our National Healthcare Workforce

Keynote presentation followed by audience Q&A

Location: Trailblazer Ballroom

SI CEO Viewpoints on Affordability, Workforce, Health Equity, and Consumer Experience

CEO presentations followed by audience Q&A

Break 10:00 – 10:30

CEO Roundtable and Open Forum

Possible Discussion Questions:

• How are you projecting inflation, labor costs, and supply chain issues to impact your health system’s operational performance in the next 1-2 years? Next 3-5 years?
• What are you doing to address acute workforce shortages and burnout? How have you incorporated racial health equity investments into your workforce development strategies?
• Where have you effectively deployed technology to reduce the total cost of care (e.g., enhance workforce retention, improve patient satisfaction, streamline operations, simplify end-to-end consumer experience, etc.)?
• What are you doing to address supply chain shortages? What have become essential partnerships to help you manage the cost and quality of healthcare services?
• How has the competition for your workforce changed due to work-from-home and digital care models? How do recruiting and retention strategies differ by role (e.g., clinical, technology, service, etc.)?

Location: Northern Sky Terrace

Attendee Luncheon

Location: Trailblazer Ballroom

Panel: Mass Personalization: Solving the Consumer Experience Puzzle

Possible Discussion Questions:

• What have we learned about what drives consumer loyalty?
• What constitutes a “signature experience” for a healthcare customer?
• How do we measure workforce satisfaction? Outcomes? What are the links between consumer satisfaction, clinical quality, and healthy workplace culture?
• What does it take to operationalize this across every aspect of operations from clinicians to support staff to front line? How do we align the organization to deliver on the consumer experience promise?
• What is the ROI in this consumer digital transformation journey? How do we measure effectiveness? How do we achieve scale?

Break

Location: Trailblazer Ballroom

Panel: Real World Data at the Point-of-Care

Possible Discussion Questions:

• Why do we need real world data? Does it replace clinical guidelines?
• How does it help with decision-making at the point-of-care? Do physicians know how to use these data?
• What evaluation would we need to see to believe / trust the RWE derived from a dataset? How do we evaluate it against patient outcomes and total cost of care?
• Doesn’t it capture the mistakes of the past? How does it learn? How does it keep up with new knowledge?
• How do you deal with bias?
• Should RWE be derived from national, international, or local data?
• How are we changing healthcare diagnosis and treatment patterns using real-world data?
• Is AI incrementally or transformatively making an impact on clinical decision-making?

Location: Trailblazer Ballroom

Roundtable Discussion: CIO Debrief

Join an informal, moderated discussion on implications for IT investment and organizational structure redesign.

• Expected impact on training resources
• Cybersecurity risk impact of technology expansion
• Workforce and consumer tech support
• External partnerships

Location: Marshall’s Outpost

Reception and Dinner – Spouses and Guests Welcome

Scottsdale Sonoran Preserve Guided Hike and Overview of Desert Ecosystem

Eric Leader, Guide

Location: Trailblazer Terrace

Continental Breakfast

Location: Trailblazer Ballroom

Panel: Reimagining the Future: Changing From Within

Possible Discussion Questions:

• Systemness of healthcare – how will we simplify how consumers navigate the entire ecosystem of healthcare? Where do people want to receive care and why? What are all the tools you need in your “digital toolbox” to provide care where and when consumers need it?
• How do we deliver on this new vision of care where the consumer feels most comfortable as they move through their healthcare journey? How do you build trust and relationship at scale? How do you partner effectively without losing the personal relationship?
• How do we solve the “last mile” of healthcare consumer experience, e.g., digital/in-person care, self-care, purchasing, etc.? How can personalized care translate into lower cost of health?
• How do you develop partnerships that allow you to deliver on a value based financing approach to manage this ecosystem of care? How do these new delivery models translate into a lower PMPM cost?

Location: Trailblazer Ballroom

First, Do No (Financial) Harm

Possible Discussion Questions:

• What can we do to drive down the total cost of healthcare? Historically we haven’t been able to “move the needle” on that, why is that? What do we mean by “the cost of care” and what we have we learned so far that will affect the way we manage going forward?
• How has the pandemic changed our thinking about the cost of care? What else has changed and how might we be in a better position now to succeed at addressing this issue of cost of care? What questions should we be asking? What are the barriers and how do we set expectations about what we can change going forward?
• Do provider sponsored health plans have a unique leverage when it comes to cost structure? Are there downsides to this model as well?
• We have seen a great deal of digital health investments over the past few years, and significant advancements in technology adoption; how does this relate to the cost of care? How is digital health being funded and with what expectations about cost savings or long term strategic value?
• If we look out 10 years into the future what do we feel about the future of this cost of care discussion? What is our “best guess” at the future healthcare reimbursement environment? How does that align with our cost structure? What does that suggest as a strategic direction today?

Break

Location: Trailblazer Ballroom

Town Hall Forum

Possible Discussion Questions:

• Participants report-out: what is your “one good idea” you will take back home?
• What are the key takeaways from each of the panel discussions?
• What are the biggest barriers to achieving “scale” on these innovations? What are key next steps?
• What did we miss? What do we need to spend more time on next time?

Location: Trailblazer Ballroom

Conference Closing Remarks

Free Afternoon

Enjoy your afternoon in Scottsdale! The Westin has a convenient list of terrific activities such as Golf and Spa Services, or off-site activities such as Hot Air Ballooning, or visiting the 50 acre Desert Botanical Gardens.  Learn more >>

Location: Paradise Valley Country Club

Post-Conference Friday Night Dinner

Please note there is limited seating.

6:00 pm: Ground Transportation to Paradise Valley Country Club
6:30 pm: Cocktails
7:15 pm: Dinner